Questions, answered

Most ceremony films are delivered within 5 to 6 days. During busy periods it can take up to 8 days, and we always keep you posted.

Souvenir and Éternel editions ship right after your ceremony, free and tracked, worldwide. Allow 10 to 14 days for the box to reach your door. Your HD film arrives by email first, so the moment never waits.

A soft touch rigid box stamped in gold. Inside: your Certificate of Love printed on fine paper and framed, ready to display. With the Éternel edition, your gold double heart necklace sits beside it in its own jewelry box, one name engraved on each heart.

At a quiet spot in Paris with a clear view of the Eiffel Tower. We record the exact GPS coordinates of your padlock so you can find it on your Paris trip.

We place your padlock by hand and record its exact position. City services occasionally clear railings, so we treat your lock as a symbol and a keepsake. The video, certificate and coordinates are yours for life.

Absolutely. It's one of the most loved surprise gifts we deliver. You personalize both names, we film the ceremony, and the gift box can ship to your address or straight to theirs.

If anything isn't right with your engraving, your film or your keepsakes, tell us within 14 days and we'll redo it or refund you. Your love story deserves to be perfect.